Terms of use
Ask HEMI – Terms of Use Effective Date: 4 September 2025 Welcome to Ask HEMI (Health & Medical Intelligence), your Personal Life Assistant powered by AI, developed by MedPlanner Sdn Bhd (“we”, “our”, or “us”). By downloading, accessing, or using the Ask HEMI app (the “App”), you agree to these Terms of Use. Please read them carefully before using the App. 1. Acceptance of Terms By using the App, you confirm that you are at least 16 years old (or the age of legal consent in your jurisdiction) and that you agree to comply with these Terms. If you do not agree, please do not use the App. 2. Nature of Service Ask HEMI is an AI-powered personal assistant designed to support lifestyle and health-related information. It does not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making decisions about your health. 3. User Responsibilities You agree to: •Provide accurate and truthful information when using the App. •Use the App only for lawful purposes. •Not misuse the App for harmful, abusive, or fraudulent activities. •Maintain the confidentiality of your account and password. 4. Intellectual Property •The App, including its content, design, AI models, and branding, is owned by MedPlanner Sdn Bhd and protected by copyright, trademark, and other applicable laws. •You are granted a limited, non-exclusive, non-transferable license to use the App for personal purposes. •You may not copy, modify, reverse engineer, or distribute any part of the App without our prior written consent. 5. Data & Privacy Your use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using the App, you consent to our data practices as outlined in the Privacy Policy. 6. Disclaimers •The App is provided “as is” and “as available”, without warranties of any kind, express or implied. •We do not guarantee that the App will be uninterrupted, error-free, or secure at all times. •AI-generated responses are for guidance only and may not always be accurate or complete. 7. Limitation of Liability To the fullest extent permitted by law: •We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the App. •We are not responsible for any health decisions you make based on the App’s content. Always seek professional advice. 8. Termination We reserve the right to suspend or terminate your access to the App at any time if you violate these Terms or misuse the App. 9. Governing Law These Terms shall be governed by and construed in accordance with the laws of: •Malaysia (PDPA 2010) for users in Malaysia, •Indonesia (PDP Law 2022) for users in Indonesia, and •United Kingdom (UK GDPR & DPA 2018) for users in the UK. Where local law grants you additional rights, those will apply. 10. Changes to Terms We may update these Terms from time to time. Continued use of the App after changes means you accept the updated Terms. 11. Contact Us For any questions about these Terms, please contact: MedPlanner Sdn Bhd Email: contact@medplanner.io Address: B-09-01, Tower B, Menara UOA Bangsar 5, Jalan Bangsar Utama 1, Bangsar 59000 Kuala Lumpur Malaysia
Privacy Policy
Ask HEMI – Privacy Policy Effective Date: 4 September Ask HEMI – Health & Medical Intelligence (“we”, “our”, or “us”) is an AI-powered personal life assistant developed by MedPlanner Sdn Bhd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you use the Ask HEMI app (the “App”), in compliance with applicable laws in Malaysia, Indonesia, and the United Kingdom. 1. Information We Collect When you use the App, we may collect the following types of information: •Personal Information: Name, email address, phone number, demographic details, and any information you provide during account registration. •Health & Lifestyle Data (if you choose to provide): Symptoms, conditions, medications, lifestyle preferences, activity data, and other self-reported health information. •Usage Data: App interactions, device type, operating system, IP address, location (if enabled), and log files. •AI Interactions: Questions, messages, and entries you submit to Ask HEMI, which may be stored and processed to improve service quality. 2. How We Use Your Information We process your information for the following purposes: •To provide you with personalized assistance and app functionality. •To improve the accuracy and safety of Ask HEMI’s AI responses. •To send you notifications, updates, or relevant health content (with your consent). •To comply with legal and regulatory requirements. •For research, analysis, and development of new features (data may be anonymized). 3. Legal Basis for Processing •Malaysia (PDPA 2010): We process personal data based on your consent, contractual necessity, or legal obligations. •Indonesia (PDP Law 2022): We collect and process data with your consent, or as required for fulfilling services and legal compliance. •United Kingdom (UK GDPR / DPA 2018): Our legal bases include consent, performance of contract, legitimate interests, and compliance with legal obligations. 4. Data Sharing & Disclosure We do not sell your personal data. We may share your information with: •Service providers: Cloud hosting, analytics, and AI processing providers who support the App. •Healthcare partners: Only with your explicit consent, when you choose to share data with a healthcare professional. •Regulatory authorities: When required by law or to protect your safety. All partners are bound by confidentiality and data protection agreements. 5. Data Storage & Retention •Your data is securely stored on servers located in [insert region, e.g., Singapore/EU/UK depending on hosting]. •We retain your data only as long as necessary to provide services, comply with law, or resolve disputes. •Health and sensitive personal data may be anonymized after use for analytics. 6. International Data Transfers As Ask HEMI operates globally, your data may be transferred to and processed in countries outside of your home country. Where transfers occur, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for UK/EU users). 7. Your Rights Depending on your jurisdiction, you may have the right to: •Access a copy of your personal data. •Correct or update inaccurate data. •Request deletion of your data. •Withdraw consent at any time. •Restrict or object to certain data processing. •Data portability (UK & Indonesia). To exercise these rights, please contact us at contact@medplanner.io 8. Security Measures We apply industry-standard safeguards, including encryption, access controls, and secure servers, to protect your data from unauthorized access, alteration, disclosure, or loss. However, no system is 100% secure, and you use the App at your own risk. 9. Children’s Privacy Ask HEMI is not intended for children under 16 years of age. We do not knowingly collect personal data from children without parental consent. 10. Updates to this Policy We may update this Privacy Policy from time to time. Significant changes will be notified through the App or by email. 11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us: MedPlanner Sdn Bhd Email: contact@medplanner.io Address: B-09-01, Tower B, Menara UOA Bangsar 5, Jalan Bangsar Utama 1, Bangsar 59000 Kuala Lumpur Malaysia