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Privacy Policy

AskHEMI – Privacy Policy

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Effective Date: 4 September 2025

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Ask HEMI – Health & Medical Intelligence (“we”, “our”, or “us”) is an AI-powered personal life assistant developed by MedPlanner Sdn Bhd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your data when you use the Ask HEMI app (the “App”), in compliance with applicable laws in Malaysia, Indonesia, and the United Kingdom.

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1. Information We Collect

When you use the App, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, demographic details, and any information you provide during account registration.

  • Health & Lifestyle Data (if you choose to provide): Symptoms, conditions, medications, lifestyle preferences, activity data, and other self-reported health information.

  • Usage Data: App interactions, device type, operating system, IP address, location (if enabled), and log files.

  • AI Interactions: Questions, messages, and entries you submit to Ask HEMI, which may be stored and processed to improve service quality.

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2. How We Use Your Information

We process your information for the following purposes:

  • To provide you with personalized assistance and app functionality.

  • To improve the accuracy and safety of Ask HEMI’s AI responses.

  • To send you notifications, updates, or relevant health content (with your consent).

  • To comply with legal and regulatory requirements.

  • For research, analysis, and development of new features (data may be anonymized).

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3. Legal Basis for Processing

  • Malaysia (PDPA 2010): We process personal data based on your consent, contractual necessity, or legal obligations.

  • Indonesia (PDP Law 2022): We collect and process data with your consent, or as required for fulfilling services and legal compliance.

  • United Kingdom (UK GDPR / DPA 2018): Our legal bases include consent, performance of contract, legitimate interests, and compliance with legal obligations.

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4. Data Sharing & Disclosure

We do not sell your personal data. We may share your information with:

  • Service providers: Cloud hosting, analytics, and AI processing providers who support the App.

  • Healthcare partners: Only with your explicit consent, when you choose to share data with a healthcare professional.

  • Regulatory authorities: When required by law or to protect your safety.

  • All partners are bound by confidentiality and data protection agreements.


5. Data Storage & Retention

  • Your data is securely stored on servers located in [insert region, e.g., Singapore/EU/UK depending on hosting].

  • We retain your data only as long as necessary to provide services, comply with law, or resolve disputes.

  • Health and sensitive personal data may be anonymized after use for analytics.

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6. International Data Transfers

As Ask HEMI operates globally, your data may be transferred to and processed in countries outside of your home country. Where transfers occur, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses for UK/EU users).

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access a copy of your personal data.

  • Correct or update inaccurate data.

  • Request deletion of your data.

  • Withdraw consent at any time.

  • Restrict or object to certain data processing.

  • Data portability (UK & Indonesia).

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To exercise these rights, please contact us at contact@medplanner.io

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8. Security Measures

We apply industry-standard safeguards, including encryption, access controls, and secure servers, to protect your data from unauthorized access, alteration, disclosure, or loss. However, no system is 100% secure, and you use the App at your own risk.

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9. Children’s Privacy

Ask HEMI is not intended for children under 16 years of age. We do not knowingly collect personal data from children without parental consent.

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10. Updates to this Policy
We may update this Privacy Policy from time to time. Significant changes will be notified through the App or by email.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

MedPlanner Sdn Bhd
Email: contact@medplanner.io
Address: 
B-09-01, Tower B, Menara UOA Bangsar
5, Jalan Bangsar Utama 1, Bangsar
59000 Kuala Lumpur
Malaysia

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