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AI Governance Policy

Last updated: 13 March 2026

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1. Purpose

This AI Governance Policy explains how AskHEMI uses artificial intelligence responsibly to support users in understanding their health, managing conditions, and making better lifestyle decisions.

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Our goal is to ensure that AI is used safely, transparently, ethically, and in a way that supports—not replaces—professional healthcare advice.


2. Role of AskHEMI AI

AskHEMI is designed as an AI health companion that provides:

  • General health information

  • Lifestyle and wellbeing guidance

  • Support between clinic visits

  • Assistance in understanding medical conditions and treatments

  • Educational insights to improve health literacy

​AskHEMI does not replace doctors or healthcare professionals and should not be used as a substitute for medical consultation, diagnosis, or emergency care.


3. Human-Centred Healthcare

AskHEMI follows a human-in-the-loop approach to digital health.

This means:

  • AI is designed to support patients and healthcare systems, not replace clinicians.

  • Medical decisions must always be confirmed with qualified healthcare professionals.

  • Users are encouraged to seek professional medical advice for diagnosis or treatment.

​For emergencies, users should contact local emergency services or healthcare providers immediately.


4. Safety and Responsible Use

AskHEMI is designed with safeguards to minimize risk and misinformation.

Key safety principles include:

 

Medical Safety

  • AI responses are intended for educational and informational purposes only.

  • AskHEMI avoids providing definitive diagnoses or treatment prescriptions.

 

Risk Awareness

AskHEMI may advise users to seek medical care when:

  • Symptoms may indicate a serious condition

  • Urgent medical attention may be required

  • A clinical assessment is necessary

Content Monitoring

We continuously review and improve the system to ensure responses remain accurate, safe, and helpful.


5. Transparency

We believe users should understand when AI is being used.

Therefore:

  • Users are informed that they are interacting with AI-generated responses.

  • AskHEMI explains that outputs are based on large language models and medical knowledge sources.

  • AI responses may not always be perfect and should be verified with trusted healthcare sources.

 

6. Privacy and Data Protection

Protecting user privacy is a core principle of AskHEMI.

AskHEMI follows strict data protection standards including:

  • Compliance with applicable data protection laws such as Malaysia’s Personal Data Protection Act (PDPA) 2010.

  • Secure handling of user information.

  • Limiting data collection to what is necessary for improving user experience.

AskHEMI does not sell identifiable personal health information.

Where anonymised or aggregated data is used for system improvement or analytics, it is handled in accordance with privacy regulations.


7. Responsible AI Development

AskHEMI is developed with responsible AI principles that include:

  • Fairness

Efforts are made to minimize bias and ensure the AI serves diverse populations fairly.

  • Accuracy

The system is continuously improved through updates, monitoring, and quality assurance.

  • Accountability

MedPlanner maintains oversight of AskHEMI’s AI systems and governance.

  • Continuous Improvement

AI models and knowledge sources are periodically updated to reflect evolving healthcare knowledge and technology.


8. Limitations of AI

Users should understand that AI systems have limitations.

AskHEMI:

  • May occasionally produce incomplete or incorrect information.

  • Does not have access to a user’s full medical history unless explicitly provided.

  • Cannot replace clinical judgment or professional diagnosis.

Users should use AskHEMI as a supportive informational tool, not as the sole basis for health decisions.


9. Ethical Use of AskHEMI

Users agree not to misuse the platform.

Examples of prohibited use include:

  • Attempting to generate harmful medical instructions

  • Misrepresenting AskHEMI as a licensed healthcare provider

  • Using the system for illegal or unethical purposes

MedPlanner reserves the right to monitor and limit misuse of the platform.


10. Governance and Oversight

AskHEMI’s AI governance is overseen by MedPlanner’s AI governance and product development team.

Governance includes:

  • Responsible AI development frameworks

  • Continuous system monitoring

  • User feedback mechanisms

  • Compliance with emerging healthcare AI regulations

This governance approach ensures that AskHEMI evolves responsibly alongside advances in healthcare technology.

 

11. Updates to This Policy

As artificial intelligence and healthcare regulations evolve, this AI Governance Policy may be updated.

The latest version will always be available on the AskHEMI website.

 

12. Contact

For questions about AskHEMI’s AI governance, please contact:

AskHEMI Team
ask@askhemi.ai
 

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